THE MOST FREQUENTLY ASKED QUESTIONS
Find answers
Nalsur Jewelery is here to make your jewelery purchasing process a pleasure. Explore some of the most frequently asked questions and get all the information you need to make the perfect purchase.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Payment methods
At Nalsur Jewelery we offer a variety of payment methods for your convenience:
PayPal: We accept secure payments through PayPal, allowing you to make transactions quickly and securely.
Credit and Debit Cards: We accept payments with Visa, Mastercard, American Express and other major cards to provide you with flexible payment options.
Bank Transfer: You can also make payments by bank transfer. Please contact us for the details necessary to complete the transfer.
Other Methods: If you have specific payment preferences or needs, please do not hesitate to contact us. We are open to discuss and find suitable solutions for you.
For more information about payment methods or to clarify any questions related to the purchase, please contact us at nalsurjewellery@gmail.com We will be happy to help you.
WHAT IS THE BEST WAY TO CARE FOR MY JEWELRY?
Jewelry Storage and Care:
To preserve the beauty and shine of your jewelry, it is advisable to store it separately in soft cases or individual bags. This will prevent friction between the pieces, which can cause scratches or damage.
Avoid Contact with Chemical Substances:
Avoid exposing your jewelry to chemicals such as perfumes, lotions, cleaning products or chlorine, as they could damage the gemstones or metals and decrease their shine.
Regular Cleaning:
To keep your jewelry sparkling clean, gently wipe it with a specialized jewelry cloth after each wear to remove any dust or sweat residue. For a deeper clean, you can use a soft brush with warm water and neutral soap, making sure to dry them completely afterwards.
Periodic Inspection:
Check your jewelry regularly for any damage or wear. If you notice any problems, such as loose stones or deep scratches, we recommend that you go to a professional jeweler to repair them and keep them in optimal condition.
Avoid Use During Physical Activities:
It is advisable to remove your jewelry when doing physical activities, sports, or household chores that may expose it to bumps or damage.
Special Care for Specific Types of Jewelry: Some materials, such as pearls, require special care. Avoid exposing pearls to chemicals or excessive humidity. Pearls need to be worn regularly to maintain their natural shine, as contact with the skin contributes to their luster.
Final Tip:
Remember to store your jewelry in a cool, dry place, away from direct sunlight. Proper care will ensure that your pieces maintain their beauty and value over time.
HOW LONG DOES THE PROCESS OF CREATING PERSONALIZED JEWELRY TAKE?
The process of creating custom jewelry generally takes around 2 to 5 business weeks. Exact time may vary depending on design complexity and workload. All deadlines and details are agreed during the ordering stage, where we consider your preferences and wishes to create a piece of jewelry that perfectly meets your expectations.